- How do I track my package?
Once you place an order with SHJ, you will receive an email with all your tracking information. If you have any issues with the tracking information please email us at email@example.com
- What if my package is damaged or missing items?
Please reach out to us via email at firstname.lastname@example.org and we will help you resolve the issue. In some cases you may be asked to submit a claim.
- How much is the shipping?
SHJ charged a flat rate of $5 in US. Orders over $75 in US are free shipping. International shipping cost is calculated at the checkout depending on location.
- If I have any specific questions about anything, who can I reach out to?
Please email us at samishandmadejewelry.gmail.com and we will get in touch with you right away.
- What is Gold-filled?
Gold-filled jewelry is composed of a solid layer of gold mechanically bonded to a base of either sterling silver or some base metal. With reasonable care it will not peel or tarnish. It is safe for the most people with sensitive skin.
- What is Gold plated?
Gold plating is a method of depositing a thin layer of gold onto the surface of another metal, most often copper or silver, by chemical or microelectronic plating.
- What is Gold Vermeil?
It's 925 Sterling Silver dipped on thick layers of 14k-24k gold to make a perfect and durable piece, a great alternative for those who can't afford to pay for Pure Gold Jewelry.
- What is Sterling Silver?
Sterling Silver is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals, usually copper.